Robert Ellis Letting Agents Beeston – 130 High Road, Nottingham

1. Good team of people at your service. Fast, helpful and most of all always clear about the entire process of letting a house.

2. Brilliant people especially Guy he’s the boss I believe.
   Always polite and help full as are all the staff here.
   I’m a Landlady of a property, they’ve looked after me for well over 20 years .
   Tenants come and go some or good and some I’d rather not comment on.
   I presume the same can be said about landlords and landlady’ s, but you can’t blame the agents for other people’s faults.
   So to finalise I think they do a wonderful job.

3. The agency staff is past due a training in pro-client orientation and non-violent communication. Word of mouth travels quickly and number of disappointed potential customers who turned to competitor is growing (not only on our side).

   Previous year (as a group of students) we were interested in renting a property. So I went to RE to ask for possible renting options. Very uninterested and borderline rude lady said to look online that everything is advertised and why am I bothering them there. After this we went right across the street to a competitor and were met with a completely different approach – a professional one.

   This year (as a professional couple) we emailed RE about property viewings (as at that time they had the most properties suitable for us). After inquiring about couple of properties, a lettings co-ordinator emailed us that it has been Let (their webpage said the opposite). We then had a booked viewing, after the same lettings co-ordinator reluctantly gave us a date in two weeks time. Upon searching for properties, we have found out property has been let:
   a) no one gave us a courtesy of informing us, even though we had a booked appointment
   b) upon emailing, we received an automated email about the lettings co-ordinator being on annual leave (who was taking care of her customers?)
   c) find this unprofessional as we had to cancel plans for the house viewing
   d) what if we didn’t notice and just showed up?

   Again after the right property has appeared on the market we have taken our business to the same competitor as previous year (CP Walker), where we have had a completely different experience with the staff members.

   It’s sad how two businesses and their approach to customers can differ. Disappointing.

4. Viewed recently, found the office staff to be polite and informative, resulting in a successful visit and would recommend this letting agent to others.

5. Can’t recommend this letting agent highly enough, great service and moved into our perfect house within 2 weeks of viewing it.

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